We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- While your account is active.
- For the period needed to provide the Services and comply with applicable laws.
- For the period needed to maintain security, prevent fraud, or resolve disputes.
Retention guidelines (subject to applicable law and internal policies):
- Account Data: Retained while your account is active and for a limited period thereafter (e.g., 2 years) for record-keeping and legal obligations.
- Wellness & Assessment Data: Retained while your account is active, or until you delete it or request erasure, subject to backups and legal obligations.
- AI Interaction Data: Retained to operate the Services and, if permitted, to improve AI models for a defined period, after which it may be anonymized or deleted.
- Payment & Transaction Data: Retained for accounting and tax purposes for the period required by law.
- Logs and Security Data: Retained for a limited period (typically 2 months) unless required longer for investigations.
When your personal data is no longer needed, we will delete or anonymize it in a secure manner.
You can close your HolistaCare account at any time and for any reason. To close your account, please email at close@holista.care. When you ask us to close your HolistaCare account, we will put it in a suspended state for 60 days just in case you change your mind. After that 60 day period, your account will be closed. Logging back in during that 60 day period will reactivate your HolistaCare account.